Case Study: QMS for uk retail bankís smart card team


The smart card solutions development team of a leading UK retail bank. The team comprised 120 people, 80% of whom were external contractors or consultants.


The organisation had no documented processes. This meant that the many external resources employed tended to follow their own process. The organisation had identified the need to develop a Quality Management System (QMS) to bring structure and control to the way they were working. However, they did not have the necessary skills to do this themselves.


We were responsible for planning and managing the project and chose the following structured approach to develop the QMS:

The organisation decided against ISO9001 certification at the time. However, the QMS was developed in-line with ISO9001 and TickIT to support future certification if required.